General:

Gardeninginsouthafrica-onlineshop.co.za only sells original products supplied by the authorised growers/agents/suppliers in South Africa and as such the warranty as per the Brand supplier T & C’s in the country. We do not sell any parallel or “grey” imports of any kind.

Order Cancellations

If you would like to cancel an order, please contact us immediately via email at admin@gardeninginsouthafrica-onlineshop.co.za

In order to qualify for a penalty-free cancellation, we must be contacted within 24 hours of placing your order. If more than 24 hours have passed and we have not been contacted, a 15% fee will be deducted to cover administration and packaging costs.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

Returns

Returns may only be made after contacting us at admin@gardeninginsouthafrica-onlineshop.co.za.

We have a 2-day return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-defective Products

If you wish to return products which are NOT defective or damaged gardeninginsouthafrica-onlineshop.co.za is entitled to charge a handling fee of 15% of the original purchase price on such refunds.

Depending on the nature of the situation, we will review your refund or return request and provide a suitable and fair solution.

Please note that because we work directly with suppliers who are responsible for shipping their own products using the courier of their choice you will need to return the products directly to the supplier and not to us.

DO NOT send products back to the supplier until you have notified us. We will notify the supplier on your behalf and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@gardeninginsouthafrica-onlineshop.co.za.